Head of Department (M-PESA Product Development and Operations) at Safaricom Kenya

Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA. We are pleased to announce the subject career opportunity within Mobile Payments (M-Pesa Africa) reporting to the Product Management

Job Responsibilities

•     Manage the development roadmap in the country including local & VF requirements working with VF & SC technical and commercial teams.


•     Scope future generation platform with key role being customer feedback to VF & Champion continuous improvement of the platform together with IT/Tech and all other teams.


•     Demand forecasting. Oversee platform issues to ensure input for capacity planning responses’ are within SLA.


•     Manage the development and documentation of Business case for new/enhancement  to products  and services for presentation


•     Define product requirements for customization to meet specific customer  needs and liaise with the technical team to ensure correct  implementation


•     Manage the testing of new/enhanced functionality ,tariffs and business rules prior to implementation


•     Development of new processes  and framework development for the M-PESA Channel

Qualifications

•     Honors Degree from a recognized university


•     8-10 years’ experience in a Call Centre/Marketing division of a blue chip service oriented, at least 4 years of which should be in a leadership position with strong background in designing & implementing experience & retention initiatives.


•     Demonstrated commercial acumen capability

Note to Applicants

As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.

• An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.


• Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.


• Clearance certificate from a reputable Credit Reference Bureau (CRB).


• University Diploma/Degree Certificate/ Letter of completion from university in case you have not received your diploma/degree certificate.


• National ID/Passport.

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