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ICT Officer at Hillcrest International Schools


Hillcrest International Schools is a leading British Curriculum School located in Nairobi, Kenya, with an established status in the region’s educational sphere. It comprises three schools; Hillcrest Early Years, Hillcrest Preparatory and Hillcrest Secondary.


Job summary:


The ICT Officer will support the delivery of the ICT service through the provision of expert advice and support to staff and students.


Key duties and roles:



  • Support learning by ensuring the required ICT learning resources are ready for use by teachers and students.

  • Provide hardware support for simple maintenance and repair

  • Attend to any ICT staff queries/help desk issues and rectify them.

  • Provide in-class technical support to staff teaching in the lab and be present in the classroom unless attending to technical issues around the school.

  • Respond to ICT-related questions, requests and problems

  • Assist in installing new hardware and software throughout the school including the setting up of labs and work rooms.

  • Ensure that all units are running up-to-date programs.

  • Work with other ICT team members to ensure that shared software, filters and anti-virus and operating systems are in optimal conditions.

  • Promote use of ICT services within the schools.


Qualifications, Knowledge & Experience:



  • ICT- related degree. Additional professional certifications will be an added advantage.

  • Minimum one year of demonstrated experience in similar role.

  • Ability to understand and apply technology to practical solutions and use.

  • Ability to multi-task and maintain high level of accuracy and attention to detail.

  • Strong interpersonal and leadership skills.

  • Excellent oral and written communication and influencing skills.

  • Ability to maintain confidentiality.

  • Problem solving skills and initiative.

  • Courtesy and professionalism with all stakeholders.


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