Position Vacant: Senior Group Manager / MFS Technical Operations
Job Description
- Responsible for managing Operations for Mobile Money and MS VAS Services for Telecom Operator
- Manage Client communication with Technical, Business and Sr Mgmt at Operator
- Responsible to deliver all Contractual scope and meeting KPIs/SLAs with no penalty
- Responsible for C-SAT for overall Operations
- Responsible for adhering to all Processes related to Operations – IM/PM/CM/ and RCA
- Perform periodic Governance reviews with Operator Team and KPI/SLA sign offs with them
- Co-ordinates with various internal stake holders for all execution & delivery
- Manage Local Operations teams & Review customer feedback with team
- Accountable for the resolution of operational problems and issues that impact service delivery in all service deliverables
- Maintain integrity, security & confidentiality of all sensitive information and the physical security of the delivery network & infrastructure
- Develop and implement plans to improve Total Customer Experience
- Attend customer meetings as required i.e. CAB, operational review meetings
- Ensure new services are successfully integrated into “steady state” with minimal impact to existing customer service levels
Educational Qualification
- BE/ B Tech/M. Sc./MBA
- ITIL V3 Certified
Skills Required
- Excellent knowledge managing 24×7 Operations for Telecom operator
- Good knowledge of mobile money and/or banking technologies & messaging /VAS Products
- Good knowledge of Managing Incident /Change /Preventive maintenance calendar
- Good communication skills [written, verbal and presentation), ability to manage the customers.
- Good skills in Microsoft Office (esp. MS Project, MS Office).
- Experience in financial application implementations.
- Interpersonal and team management skills.
- Ability to Travel in short notice
Mandatory Work Experience
- 12 Years of Experience in IT Banking Applications or Mobile Payments
- Previous exposure in IT Departments of Financial Institutions (Applications-end)
Location of Posting: Dar Es Salaam, Tanzania
Application
Email to jobs@genesisconsult.net with Subject Title as “ Group Manager.”
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