Safaricom Principal Officer Jobs 2015 - 2015

We are pleased to announce the following vacancy in the Mpesa Business Development Department within the Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Head of Department-M-PESA Business Development - the position holder’s responsibility is to analyze, prioritize & deliver against M-PESA business growth opportunities within a strategic framework.

Job Responsibilities

• Develop and manage the Business Development strategy to ensure growth and development of existing and new services.


• Drive M-PESA Strategy.


• Develop and roll sector specific customer value propositions focused on enterprise customer’s segmentation. Added focus will be on the Financial Sector.


• Develop and roll sector specific customer value propositions focused on consumer segmentation.


• Review existing products and services quarterly to improve customer experience and develop tactical plans to stimulate increased usage.


• Strategic Relationships-Research and screen potential M-PESA opportunities  and advice on which ones need to be pursued further- included in  the Strategy Road Map.


• Create targets for each new product and service being rolled out as per business case deliverables and customer recruitment.


• Analyze revenue actual vs. targets; investigate any shortfall & propose remedial action.


• Champion seamless integration to all business partners and enhancing the customer experience.


• Develop, foster and maintain effective relationships with various businesses through the sector Managers e.g. Safaricom M-PESA Agents, Banks, MFIs, distributors, SACCOs, NGOs, Utility companies, merchants etc.


• Ensure all stakeholders are briefed as required on time on all projects.


• Negotiate and manage the development and execution of contracts and processes.


• Ensure that there is compliance with all processes and commercial terms.


• Ensure that the BDM team is adequately resourced to deliver against new business targets.


• Management & Ad-hoc reporting.