Recruitment at I&#38;M Bank Kenya

I&M Bank, a leading Kenyan

commercial banking group with a regional presence in 4 countries, is expanding

its Agency Banking networks in major towns and in this regard we are seeking to

recruit highly competent individuals for the position of Regional Supervisor –

Agency Banking.

There are 3 available positions based

in Kisumu, Mombasa and Nairobi.

Regional Supervisor – Agency Banking

(Western, Coast, Nairobi)
Ref: RS/3/2015

Job Summary: The ideal candidates will be responsible for driving

profitability, deposits, customer acquisition and generating revenues through

increased transactions in Agency Banking by providing leadership to the

branches in the region allocated on recruitment and management of agents and

super agency business.

Key Duties and Responsibilities:

The Incumbent will report to the Head of Agency Banking / Regional Manager,

Business Development and will be responsible for:

·
Liaising with branch heads on

identification of the new prospective agents in their areas

·
Supporting branches in reaching out

to prospective identified agents and proposing wills for partnership.

·
Ensuring documentation submitted from

the agents are up to date for CBK approvals.

·
Before operationalizing of new agent

outlets – ensure training of agents and agent assistants has been carried out.

Ensuring turnaround time at agent location is minimal i.e. for transactions,

accounts submitted by customers at agent location, dispute resolutions and

files submitted for agency approval.

·
Training on trouble shooting of trade

tools at agency location through the respective branches.

·
Ensuring that the Agents are

monitoring their cash in tills at outlet and float in the Bank account.

·
Growing the super and retail Agency

business in the branches

·
Ensuring audit findings and

recommendations are implemented in a timely manner at the agent locations.

·
Performing any other duty as may be

allocated by Head of Agency banking.

Key Performance Measures:

·
Market growth- number of agents

recruited

·
Customer growth- new accounts opened

·
Profitability

·
Agent transactions

·
Touch and feel- Agency Distribution

·
Market share

·
Customer feedback

·
Customer satisfaction score

·
Policies and procedures adherence

·
Agent product awareness score

·
Marketing campaigns

·
Customer brand awareness score

Desired Skills and Experience:

·
A Bachelor’s degree in business

related field with a professional qualification in banking. A master’s degree

in strategic management will be an added advantage.

·
At least 5 years specific experience

in setting up and running an Agency Banking business in a commercial bank at a

senior level with sufficient knowledge on agency banking operations, CBK/PG/15

and Agency Banking systems.

·
In-depth knowledge and established

contacts within the Agency Banking industry.

·
Successful track record of business

line development of Agency Banking in a commercial bank.

·
Proven leadership skills.

·
Have a strong appreciation of banking

technological requirements and needs.

·
In depth geographical terrains:

Nairobi, Coast or Western/Nyanza regions

·
Knowledge of operational policies,

procedures and legalities relevant to branch operations

Vacancy: Officer – Agency Operations

Job Summary: The ideal candidates will be responsible for

supporting the agency business on issues of operations, filing, appraisal

preparations, report generations, troubleshooting, TAT and approvals.

Key Duties and Responsibilities:

The Incumbent will report to the Manager, Agency Banking Operations and will be

responsible for:

·
Ensuring the Bank acquires quality

and worthwhile agents through diligent appraisal and assessment of agency files

submitted from branches.

·
Providing operational support to

branches by ensuring merchandising material, collaterals and other required

tools of trade are supplied as required.

·
Ensuring that all agency banking

files are updated, well stored, and easy to retrieve as per set guidelines.

·
Ensuring that the CBK/PG/15

guidelines are adhered to in agency appraisal, agent operationalization and CBK

reporting.

·
Implementing audit findings and

recommendations and ensuring compliance with the bank’s policies and procedures

on Agency operations and documentation is adhered to fully.

·
Ensuring that the bank’s image and

brand is protected at all times by ensuring that supervisors and branches have

the right material and information for use at agent locations and to the Bank

customers.

·
Championing customer experience; by

engaging with various customers at the Agent locations while facilitating

feedback to both the branch management and officers for remedial action to

enhance customer WOW experience.

·
Ensuring the uptime of the system is

100% through constant tests/trials and troubleshooting.

·
Assisting in carrying out UATs in

order to have a good system for use by the agents and customers.

·
Generating reports on the number of

transactions, agency business growth and insights.

·
Performing any other duty as may be

allocated by the Head of Agency Banking

·
Market growth- number of agents

approved

·
Touch and feel- Agency Distribution

·
Customer satisfaction score

·
Policies and procedures adherence

·
Agent product awareness score

·
Marketing campaigns

·
Customer brand awareness score

Desired Skills and Experience

·
Bachelors’ degree in Business related

field and/or Business information technology

·
Working knowledge on agency banking

operations, CBK/PG/15 and Agency systems.

·
Demonstrated ability to effectively

analyze data and develop insights

·
Critical thinking skills.

·
Ability to work effectively in a

fast-paced environment.

·
Demonstrated ability to develop

effective working relationships and excel in a cross-functional environment.

·
Demonstrated track record of

performing such functions.

·
Have a strong appreciation of banking

technological requirements and needs.

·
Minimum 3 years’ experience in

banking operations with a strong customer relations ability and strong

appreciation of information, communication and technology.

Relationship Manager, Custodial Services
Ref: RMCS/3/2015

I&M Bank is seeking to recruit the following position and is seeking a

highly competent individual with experience in growing and developing custodial

related services as per RBA regulations.

Job Summary: The ideal candidate will be responsible for the growth

and development of custodial related services as well as effectively

supervising the department’s custodial operations within the framework of

standard operating procedures and as per the Retirement Benefit Authority (RBA)

regulations.

Key Duties and Responsibilities:

The Incumbent will report to the Manager, Corporate & Strategic Planning

and will be responsible for:

·
Developing and driving the Custodial

Services Strategy.

·
Spearheading the development and

implementation of new Custody Services products.

·
Sourcing for new business and

customers under the Custodial related services to ensure the achievement of the

approved budget.

·
Delivering consistent seamless

customer service through maintenance of high service standards, relationship

management and partnerships for the Custody business (customers, fund managers,

brokers, regulators, administrators and stakeholders).

·
Supporting bank branches in all

Custodial related issues; increase the wallet size per customer; ensure all

delivery channels are managed effectively resulting in excellent customer

service; maintain the customer service levels and TAT for the departmental

product processing.

·
Attending to customer referrals.

·
Initiating marketing activities

targeted towards Custodial client schemes.

·
Liaising with administrators &

fund managers for documentation and custody fees.

·
Ensuring recovery of the Department

incomes when they fall due.

·
Training and mentoring branches and

relationship managers on Custodial products.

Desired Skills and Experience

·
Bachelor’s degree in any discipline

from a recognized institution.

·
At least 5 years’ experience in

custodial services, relationship management and sales.

·
Excellent communication and

interpersonal skills;

·
Good marketing skills;

·
Good knowledge of market regulations,

operations and practices;

·
Good knowledge of capital markets and

the pensions industry; and

·
A good understanding of investment

banking products

Debt Recovery Manager
Ref: DRM/3/2015

I&M Bank is looking to recruit a competent and highly motivated individual

for the following position:

Job Summary: The Job holder will be responsible for reviewing the

Bank’s non-performing assets book and developing appropriate strategies to

ensure timely recovery of amounts due, with minimum loss exposure for the

Bank.

Periodically reviewing securities

held against NPAs in order to identify possible gaps and institute measures

necessary to rectify these, so as to safeguard the Bank’s interest.

Bringing overall Debt recovery knowledge and

experience to bear in advising key stakeholders on common pitfalls to avoid in

the overall structuring and management of credit facilities.

Key

Responsibilities:

The Incumbent will report to the Senior General Manager Debt Recovery and will

be responsible for:

·
Providing appropriate inputs at Board

and Management Committees’ level to ensure appropriate measures are taken to

rectify any identified gaps in the lending process.

·
Based on overall assessment of the

Bank’s NPA book and debt recovery success rate, critically reviewing all

non-performing facilities and development of appropriate strategies to ensure

the Bank recovers the amounts due in an efficient and cost effective manner.

·
On a case by case basis, assessing

the Bank’s positioning and its ability to recover the amounts due without

forced realization of securities held as far as possible. This includes

detailed negotiations with the defaulting clients for facilities re-structure,

where possible, in order to maintain customer goodwill.

·
Where realization of securities held

is inevitable, ensuring the process is handled procedurally in order to avoid

delay through intermittent ligation. Similarly ensuring the defaulting client’s

rights are respected in order to avoid potential risk exposure to the Bank

through litigation or adverse publicity.

·
Undertaking periodic review of

securities held against all non-performing facilities in order to ensure these

are perfected and that no dilution happens during the debt recovery period.

·
Planning and closely coordinating the

Debt Recovery process with various stakeholders, including Lawyers, valuers and

auctioneers amongst others, in order to avoid undue delay and recovery costs

escalation.

·
For cases in court, ensuring the

relevant evidence in support of the Bank’s case is properly documented and

shared with the key stakeholders in good time, ahead of court appearances.

Representing the Bank as a witness as and when required.

·
Where the Bank is represented in

court by other witnesses, ensuring these witnesses are well prepared with

factual information and absolute clarity on the background of each case.