HR / Customer Service Manager Job in Kenya - 2015

Our client in Interior Designs is

seeking to recruit a Human Resource cum Customer Service Manager to

plan, direct, organizes, and evaluates the activities of an assigned division

within the organization.

Essential Functions:

• Plans, directs, organizes, and evaluates the
  
  overall activities of a division of the Department of Human Resources.


• Directs, organizes, and coordinates
  
  multi-disciplinary professional and/or non-professional staff in carrying
  
  out a variety of Department programs that involve oversight of financial,
  
  budgetary, and related administrative functions.


• Formulates and administers policy and
  
  procedures in a wide variety of areas consistent with sound management
  
  techniques and general policies.


• Reviews programs and activities for risk,
  
  progress, and implementation in accordance with laws, regulations and
  
  guidelines.


• Develops goals, objectives, plans, programs
  
  and monitors progress for the assigned human resources division, in
  
  accordance with the organizational goals.


• Identifies, addresses, and resolves
  
  complaints, issues, or problems that occur or may potentially occur
  
  pertaining to the activities of the organization.


• Reviews information and statistical data
  
  pertaining to assigned human resources division, identifies trends, and
  
  presents findings and makes recommendations to and/or advises executive
  
  management.


• Researches and recommends new technologies
  
  that improve business practices for the assigned human resources division
  
  to executive managers.


• Directs the completion of special studies or
  
  projects pertaining to centralized human resources activities.


• Performs other duties as assigned.

• Bachelors degree in HR/Sociology (Masters is
  
  added advantage)


• Member of IHRM


• 5+ years experience with a busy firm


• Well versed with labor laws

Knowledge, Skills and Abilities

• Administration and supervision, including techniques
  
  of multi-disciplinary task management


• Research practices applicable to data
  
  collection and analysis


• Federal, state, and county laws, policies,
  
  local ordinances, codes and regulations


• Theories, principles, practices, and current
  
  issues of human resources management


• Policy, procedure, and program development and
  
  implementation as these relate to centralized human resources activities
  
  and transactions


• Principles of supervision and training


• Principles, practices, and methods of budget
  
  administration and management


• Current technology and trends in the
  
  profession

If qualified, kindly send your

application letter and CV to jobs@jantakenya.com clearly indicating ‘HR cum

Customer Service Manager’ by 20th April, 2015. 

Do not attach any certificates.

Only shortlisted candidates shall be contacted.