Branch Manager Job in Kenya

Job Title: Branch Manager

Reports to: Regional Sales Manager

Supervises: Branch Team

Job Purpose / Function: Take charge of branch operations and ensure that they meet or exceed set performance targets in respect to underwritten premium, client recruitment, service quality and expense control.

Key Duties and Responsibilities

Promote business growth and achieve set growth targets by aggressively marketing the branch to potential customers and increasing the services provided to existing ones. This will include monitoring market activities and identifying ways in which the company’s services can be improved and rendered more competitive

Ensure that both internal and external reporting requirements are complied with fully and that reports are accurate and timely

Ensure that branch operations run smoothly and profitably so that quality service is provided to customers at all times

Set performance standards for Branch manager that are in line with the Company’s business targets and ensure that staff understand those targets and have the capacity to achieve them. This will include ensuring that staff are well trained in their jobs and regular monitoring of performance

Promote a positive image for the company by ensuring quality service and professionally handling customer complaints. Improve business for the company by maintaining good customer relations

Take charge of security matters at branch level and ensure compliance with set policies and procedures

Ensure that the branch’s credit activities are managed in a compliant manner, are profitable and pertinent risks are minimized

Perform operational duties including making payments and receipt authorizations and general staff supervision

Generate the required reports in a timely and accurate manner

Train and set targets and monitor the performance of agents

Visit, develop and maintain good rapport with customers and handle their queries, and reporting on any significant/persistent concerns to management

Opening and maintain new accounts within the region, in consultation with the Branch Overseeing Officer and AGM Marketing and overseeing the profitable growth of these accounts

Ensure that territorial agents are paid in a timely and accurate manner

To apply, send your CV and cover letter to jobs@jantakenya.com before 20th October, 2014 clearly indicating “ Branch Manager” 
Do not attach any certificates.

Only shortlisted candidates shall be contacted.

This post was made using the Auto Blogging Software from WebMagnates.org This line will not appear when posts are made after activating the software to full version.