Reputable Company Job Vacancy in Kenya : Front Office Executives

Our Client is a luxury serviced apartment currently looking for Front Office ExecutivesProperty receptionists are responsible for making guests feel welcome, dealing with room bookings and efficiently checking guests in and out of the Property. They are trained to deal professionally with reservation enquiries, general booking questions and any complaints. Customer contact can be face to face and by phone, fax or email.Property receptionists need to be good administrators, but most importantly they have to be ambassadors for the Property.

Typical duties are likely to include:

welcoming guests as they arriveallocating rooms to guestsgiving guests their keystaking and passing on messageshandling foreign exchangepreparing guests’ bills and taking paymentshelping guests with any special requests – such as storing valuables in the Property safe or luggage area, ordering taxis or booking theatre tickets.The reception desk has a computer to handle reservations, showing up-to-date information on the number and type of rooms available. Receptionists are responsible for inputting new information as guests make bookings or cancellations.A telephone switchboard is used to receive external calls and to take internal calls from Property rooms and from different parts of the Property.

There is also a sales aspect to the role of a Property receptionist.

They may encourage a guest to upgrade to a better room, to stay longer, to eat in the restaurant, or to return to the Property, or another in the group, in the future, for a special occasion or event.In an emergency, the receptionists may help guests evacuate the building and call the emergency services.

Front Office Executives need to be:

welcoming, friendly and helpfulefficient and professionalexcellent communicatorsgood at administrative taskscalm and efficient in all situationsgood with IT and confident learning to operate a switchboardwell organised and able to handle several tasks at onceable to pay attention to detaila real ‘people person’, with tact and sensitivityable to think quickly and come up with solutionssmart in appearancePrevious Experience in a similar roleA Front Office qualification/HospitalityHow to Apply

If you feel you fit the above role please send your CV to jobs@alternatedoors.co.ke

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